Grant Thornton, LLP

May 2003 – March 2016

Oakbrook Terrace, IL and Denver, CO

Responsible for all systems management activities within the firm across 50 locations and 7500+ users. Directed team of 7 in executing all efforts around endpoint architecture, software integration/distribution, configuration and asset management, security operations, infrastructure operations, enterprise monitoring, and systems management software development. Created technology roadmaps and strategies, helped define and execute budgets, and managed complex projects to completion.

• Collaborated with senior IT leaders on strategies, budget, and technology roadmaps, resulting in increased customer productivity and satisfaction, reduced IT cost, and enhanced relationships with the business
• Created $6.2M in cost savings by reducing imaging times to 1 hour and optimizing the desktop/laptop environment and with enhanced technologies, solutions, and standardization
• Reduced server outages by 20% and realized $1.7M in annual savings through implementing firm-wide server health monitoring and by driving local office infrastructure standards and operations
• Oversaw the software packaging/distribution process and methodology, resulting in 30% quicker response to release requests and 50% increase in package distribution speed
• Decreased risk to firm data and facilitated greater control of critical firm assets by directing security operations such as patching, data encryption, endpoint backup, anti-virus/malware, and compliance reviews
• Managed $6M in leased assets with less than %1 loss rate and created a highly functional CMDB repository to support the other ITIL processes implemented by the firm
• Increased the productivity and retention by managing relations between IT divisions and business stakeholders, releasing quality communications, and providing technical and functional training
• Created and implemented a web portal and utility suite resulting in unified data, enhanced metrics, and greater reporting capabilities to drive business decisions

Arthur Andersen

May 1995 – March 2003

Chicago, IL

Managed the global Novell network and directory services environment (1000+ servers). Developed solutions, management tools, and global training, and evaluated, recommended and implemented 3rd-party products, allowing the group to meet business data and reporting needs.

• Created technology strategy, developed roadmaps, and set standards for current and future solutions, paving the way for business growth
• Developed comprehensive documentation and training on industry standards, management processes, and best practices
• Presented global training sessions in Europe, Asia, and the U.S
• Architected a peer-to-peer LAN solution for client Audit engagements, resulting in increased user productivity for file sharing and business continuity
• Developed a suite of management tools to assist network administrators in proactively troubleshooting both end-user and back-office issues, resulting in increased user productivity and increased cost savings

LDS Church

March 1994 – April 1995

Salt Lake City, UT

• Supported hardware and software needs of end-users and wrote troubleshooting documentation
• Designed and implemented database systems (MS Access)
• Developed inventory tracking applications in Microsoft Visual Basic

Germany

January 1998 – January 1990

• Lived in Germany for 2 years, adapted well to the culture, and became fluent in the language
• Provided countless hours of volunteer work
• Held multiple leadership positions, having stewardship over large groups of people

Indian Prairie School District IT Strategy Committee

January 20011 – March 2013

Aurora, IL

Help define, plan, and execute the IT strategy for the school district’s 21 elementary schools, 7 middle schools, 3 high schools, and 28,500 students along with the 3,022 employees.