I am an accomplished and energetic IT professional with more than 25 years of experience. I have a solid history of achievement in systems management, integration, standardization, project management, business relationship management, user support, and IT strategy implementation. I am a motivated leader with strong organizational, prioritization, and service delivery, communication and training abilities. I have a proven track record of achieving exceptional results through creating and managing highly effective and collaborative teams, implementing cost saving measures, and increasing user productivity.
Skillsets Learned
I have had many responsibilities associated with my positions over the years. Some of them include:
- Endpoint Architecture (end-user computing)
- Software Integration/Distribution
- Configuration Management
- Asset Management
- Security Operations
- Infrastructure Management
- Enterprise Monitoring
- Systems Management Software Development
- Application Development
- IT Strategy Creation & Execution
- IT Service Management
- Leadership
- Business Relationship Management
- Project Management
- Global Service Delivery
- Process Management
- Operations Delivery
- Cost Optimization
- Training Creation & Delivery
- Technology Support
- Budgeting
- Roadmap Creation & Management
Accomplishments and Opportunities
I've had many accomplishments and opportunities. Listed below are some of them...
- ITIL v3 Foundations Certified
- Active member of the Intel Enterprise Board of Advisors
- Member of the Code42 Customer Advisory Board
- I have become a certified trainer for implementing the FranklinCovey 4 Disciplines of Execution process within the IT department.
- I have had the privilege to present at the Computerworld Mobile and Wireless World Conference in 2007.
- I presented at the 2007 and 2008 Fall Collaborative Conferences of the Information Technology Alliance Group (ITA).
- My work with Grant Thornton has helped the IT department earn coveted awards from Computerworld including 12 consecutive years in the “Top 100 Best Places to Work in IT” placing in the top 5 in 2006.
- Through my work, the IT department was twice awarded “2007 Laureate” status in the Computerworld Honors Program for work in data compliance and efforts in securing and managing the highly mobile workforce. Our case studies are now on file in the Library of Congress and at national archives in over 100 universities, museums and research institutions throughout the world.
- Created an overall 9% increase in customer satisfaction scores through increased customer productivity and reduced cost.
- Reduced endpoint imaging time 6 hours to 1 hour, resulting in a cost savings of $3.5 million per year.
- Increasing productivity with enhanced technology and solutions, resulting in savings of $2.34 million annually.
- Successfully managed the strategy around and implementation of local office infrastructure projects resulting in cost savings of over $1.75 million annually and a reduction of server outages by 20%.
- Reduced response time to release requests by 30% and increased package distribution speed by 50%
- Through implementation of better security measures, drastically reduced the number of endpoint security events and impact to users.
- Successfully managed over $6 million in leased assets with a loss rate of less than 1%
- Graduated from the SIM Regional Leadership Forum
- Published article/case study with Intel on personal productivity
- Published study with Lenovo on hardware and user productivity
TekVisor
Back between my work with RE/MAX and Charter Communications, I created an LLC called TekVisor Consulting, LLC. I have not yet done anything with it, but if you want to see more about what I do, you can check it out at: http://www.tekvisor.com
My Resume
My resume is now up to date with the latest employment details and accomplishments. You can download PDF, DOCX and TXT versions of it there as well. Also along with my resume, you can see and download addenda information regarding additional deeper experience I have had. Check it out here: http://www.kirkhalliday.com/resume.
Companies Worked For
Here are the companies I've worked for over my career (latest to earliest)...
